UNCOILING YOUR NEW HOOP

Carefully unwrap or cut the 4 or 5 plastic wrapped points. The hula hoop will snap open fast so be careful to have a hold on it. Remove the bubble wrap and let your brand new hula hoop(s) breathe! Leave your hoop open(not connected) for2 to 24hrs. Hoops may not be perfectly round from coiling down. This is normal!

 

TIPS: Natural sunlight helps the hoop to breathe by softening the hoop to a more circular shape. Hooping with it and rolling the hoop gently will shape it as well.

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SHIPPING & DELIVERY

Please allow 2-3 business days for processing. 3-5 business days shipping. All orders come with a guaranteed tracking number via USPS. Insurance up to $100 on all hula hoops.  

 

 EXCHANGES & RETURNS

We will be happy to exchange unused, unwashed, regular priced merchandise with the original receipt within 2 weeks of delivery.

Sorry no refunds*, store credit only!

*Only except refunds on unopened original box/packaging.

Refunds for Hula Hoops contact us. Your hooping is our happiness!

 

SATISFACTION GUARANTEE

We guarantee satisfaction. If you are not 100% satisfied with your purchase, we will be happy to exchange or return. 

See EXCHANGES & RETURNS

 

100% SECURE ORDERING 

We guarantee 100% secure ordering for all of our customers. To protect you and your credit card information, we partnered with McAfee SECURE (SSL) technology for secure commerce transactions.

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HULA HOOP WARRANTY POLICY

Regular* 6 month warranty covers 100% of orignal purchase price of hula hoop
Addional* 6 month replacement warranty only covers 50% of orignal purchase price of hula hoop 
*Regular- Buyer pays return shipping fees. I pay for replacement hoop shipping fees back to buyer
*Additonal- I pay for return shipping and for replacment hoop shipping fees back to buyer. They pay nothing.
Warranty covers broken hula hoops only. The hula hoop being warped is not considered broken*. 
*Broken means cracked, split, bent, kinked, or snapped in half. Connections are not under warranty as we fix those at no cost to buyer for a lifetime. 
The broken hula hoop must be sent back. No exceptions! Warranty does not cover lost or stolen hula hoops. 
All requests need to be sent to:
 

contactus.info@rezmarie.rocks
Attn: Warranty Dept.

__Send your order number(which is located on your recipet)
__What is wrong with your hoop, along with pictures.
If applicaple, I will then send you a return label for you to ship the broken hula hoop back to me. Otherwise buyer pays for return shipping. (Option for email & print)

 

Lifetime Connection Repairs
I will repair your broken connections at no costs to buyer except for return shipping fees. Almost every connection can be fixed. If I absolutely can not fix the connection I will replace your hula hoop for free with no shipping fees. (Color of hoop varies with stock options)
Send us a email to:

contactus.info@rezmarie.rocks
Attn: Repair Dept
__Send your order number located on your invoice
__Send us the pictures of the broken connection
 

We will then send you a return address label. Once received, we look over the break, an be in  with contact you. 

 

ANY OTHER QUESTIONS AND NQUIRIES CAN BE DIRECTED TO ME THROUGH THE CONTACT US TAB
 

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